Bài mẫu IELTS Speaking Part 2 & 3 - Topic:Describe a time you received bad service in restaurants/shops

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Bài mẫu IELTS Speaking Part 2: “Describe a time you received bad service in restaurants/shops"

Describe a time you received bad service in restaurants/shops

You should say:

When it happened

Why you went there

What happened in the restaurants/shops

And explain why you thin their service was bad

A couple of years ago, I had a rather unpleasant experience at a local restaurant. The incident occurred when I decided to try a bowl of "bún riêu," a Vietnamese noodle dish. It was a spontaneous visit; I was walking back home when the enticing aroma from this restaurant drew me in. I thought to myself, "This place must serve delicious food," so I decided to give it a try. Upon entering the restaurant, I noticed that it was quite crowded. Despite being busy, I expected at least some basic customer service. However, I was surprised to find that none of the staff approached me to take my order. I had to wait for what felt like an eternity, trying to catch the attention of someone working there.

Eventually, I managed to get my order placed, but it wasn't a great start to the meal. The real shock came when my food was served. I enjoy spicy food, so I reached for the chili oil, a common condiment in Vietnamese restaurants. To my horror, when I opened the chili oil container, I discovered a small cockroach inside it. This was an extremely unsanitary and disgusting situation, and it ruined my appetite. I couldn't bring myself to add any other spices to my food, so I ended up eating the bowl as it was.

When it was time to pay for my meal, I couldn't ignore the issue. I approached the owner and politely informed her about the cockroach in the chili oil. Unfortunately, instead of addressing the problem or at least apologizing, she simply ignored my complaint. I left the restaurant feeling disappointed and slightly shocked by the lack of responsibility and customer service. To make matters worse, a few hours after that meal, I experienced food poisoning symptoms. This was a clear indication that not only was the service bad, but the restaurant's hygiene standards were also subpar. The whole experience left a lasting negative impression on me, and I decided never to return to that place again.

Bài mẫu IELTS Speaking Part 3: “Describe a time you received bad service in restaurants/shops"

What kinds of services are bad services?

Bad services come in various forms. Firstly, rude or inattentive staff can ruin a customer's experience. Whether it's impoliteness, slow service, or indifference, it can be a major turn-off. Secondly, misleading marketing or false advertising can also lead to bad service. When businesses promise something they don't deliver, it erodes trust. Whether it's about the quality of their products, delivery times, or pricing, unfulfilled promises can leave customers dissatisfied and disappointed.

Why do some people choose to remain silent when they receive bad services?

Introverted personalities may naturally be less inclined to voice their dissatisfaction, preferring to avoid confrontation. Additionally, others might believe it won't make a difference, especially in cases of larger companies.

Who should be responsible for bad services?

Responsibility can be distributed among various parties involved in the service process. Staff members who directly interact with customers play a significant role. They should provide efficient and courteous service to meet customers' expectations. Management is responsible for ensuring staff are well-trained, motivated, and equipped to deliver good service. The company, as a whole, bears responsibility for creating a culture that prioritizes customer satisfaction.

As a boss, what would you do to prevent bad services?

I'd establish a regular training program for my staff, conducting quarterly training sessions to enhance their skills and customer service knowledge. I would also focus on creating a positive working environment to keep employees motivated and satisfied. Additionally, I would actively monitor and address customer feedback, ensuring that their concerns and suggestions are considered and integrated into our service improvement efforts.

Do you think services are better now than in the past?

It's a tough question to answer, but I believe that services have generally improved in the modern era due to advancements in technology. Technology has enabled businesses to streamline operations, enhance customer experiences, and provide more efficient services through online platforms, automation, and data-driven insights.

Tổng kết

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